Skip to main content

NCC tells subscribers to complaints over poor services

NCC Logo

NCC Logo

The Nigeria Communications Commission (NCC) has advised Nigerians dissatisfied with services rendered to them by GSM service providers to promptly lodge their complaints with the commission.

Mr Joseph Atoyebi, the Deputy Director, Consumers Affairs Bureau, told the News Agency of Nigeria (NAN) in Jos, Plateau, that the commission’s main concern was customers’ satisfaction.

Atoyebi was speaking on the sideline at a town hall meeting attended by both customers and GSM service providers on Tuesday.

“It is the duty of the NCC to regulate the activities of the GSM service providers and we are always there to do that; no one should suffer in silence.

“We want Nigerians to be well served; we want everyone to get full value for his hard-earned money,” he said.

Atoyebi advised subscribers to always insist on their rights from the services providers.

He said that subscribers should not regard the services rendered to them by the service providers as favours, but services commensurate with what they paid for.

He said the commission was ready to consistently put the service providers on their toes.

Atoyebi warned that the commission would sanction any service provider that takes its customers for granted.

He said that the commission had directed the service providers to always educate their customers by providing them with accurate information that would help them make informed choices.

“Information and education must be seen and treated as catalyst for quality service; we at NCC shall never compromise that,” he said.

He said that the NCC had cautioned the service providers against exploiting the public.

The NCC official, however, debunked insinuations that the commission had been liberal in its official dealings with the service providers leading to a recurrence of same complaints from consumers.

“We have not been liberal with them, we do not spare them.

“We do not joke with matters that border on customer satisfaction and the provision of quality service,” he said.

Labels:

Comments

Post a Comment

Popular posts from this blog

Houthis Claim Attack on Central Israel in Response to Gaza ‘Massacres’

The ongoing conflict between Israel and Hamas has taken a concerning regional turn as the Houthi rebels in Yemen claimed responsibility for an attack on central Israel. The group announced this as part of their escalating response to what they describe as "massacres" in Gaza amid the Israeli military’s operations in the strip. Details of the Attack The Houthis, a Shiite militant group with ties to Iran, declared that they launched missile and drone strikes targeting Israel. While the exact impact of these attacks remains unclear, reports suggest that Israel’s defense systems intercepted several threats over its airspace. This marks a significant escalation as the Houthis widen their involvement in the conflict beyond their typical operations within Yemen and neighboring Saudi Arabia. The Houthis’ Justification In their statement, the Houthis framed the attack as retaliation for Israel’s military actions in Gaza, which they characterized as indiscriminate bombings resultin...
Post a Comment
Read more

Fire: UniJos Senate convenes emergency meeting on Monday

Fire at the University of Jos Library University of Jos is to convene an emergency senate meeting on Monday to review the level of damage done to the institution by the Saturday night inferno. The Vice Chancellor, Prof. Sebastian Maimako, disclosed this on Sunday after inspecting areas affected by the incident. The fire, which lasted for more than six hours, destroyed the Library Complex that equally houses the faculties of management and social sciences. The fire also destroyed examination scripts, books and very crucial materials. Consequently, the vice-chancellor said “the Senate will meet tomorrow (Monday) to take a decision about the unmarked examination scripts that were burnt.” On the cause of the inferno, Maimako said investigation had commenced, adding that “nothing has been confirmed yet. We are still investigating.” The vice chancellor said the school was already working with federal authorities toward establishing a main fire station since the mini fire station in t...
Post a Comment
Read more

Fall of Assad is a Blow to Russia's Prestige

The potential fall of Syrian President Bashar al-Assad, a long-standing ally of Russia, would mark a turning point in Moscow’s global influence, particularly in the Middle East. Steve Rosenberg’s analysis underscores the profound implications for Russia, which has invested heavily—both militarily and politically—in ensuring Assad’s survival over the past decade. This article delves into why Assad’s downfall would strike at the core of Russian prestige and what it could mean for the broader geopolitical landscape. Russia's Strategic Commitment to Syria Since the outbreak of the Syrian civil war in 2011, Russia has been a staunch supporter of Assad's regime. In 2015, Moscow launched a military intervention that proved decisive in stabilizing Assad’s hold on power. This intervention solidified Russia's role as a key power broker in the Middle East and demonstrated its willingness to project military power far beyond its borders. Syria is not just an ally for Russia; it is a...
Post a Comment
Read more