iSON BPO embarks on fresh recruitment drive

By Daniels Ekugo

Pravin Kumar, CEO iSON BPO

iSON BPO, the leading service provider in Africa of Customer Experience Management, is poised to embark on another intensive recruitment drive to engage more Nigerian youth in its new ultramodern call centers and skill development facilities in Oyo, Ogun and Kwara States, thus increasing its staff strength pan-Nigeria to over 4,000 which would make it one of the highest employment generating establishments in the country.

The high- tech call centers will serve the growing clientele that iSON has in Nigeria, with the twin benefits of upskilling talents in the best and contemporary methods available in customer service delivery globally, through its skills development centers.

It is noteworthy that while many organizations are downsizing in Nigeria, iSON BPO is actively engaged in upskilling and creating additional capacity thereby boosting the economy in many ways.

“As part of our core strategy, we have invested in developing state-of-the-art infrastructure and empowering local talents to foster a better future for the African continent. Through our centers, we are creating large scale employment directly in Nigeria and engendering indirect local employment opportunities as well.

“We believe so much in promoting local expertise that we do not outsource work outside of Africa,” says Pravin Kumar, Group CEO for iSON Group.

ISON BPO is a subsidiary of the iSON Group, providing analytics, customer experience management, voice process solutions and CRM process solutions.

The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other Knowledge Process Outsourcing (KPO) services through local presence to grow customers’ businesses.

The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil & Gas, Media, Banking, Financial and Insurance Services.

Known for its ability to deliver cost-effective outsourcing solutions to its clients across the African and ASEAN regions, iSON BPO helps its clients improve their business performance by allowing them to streamline and thereby gain more proficiency in their key business functions.

Throughout the countries in which they operate, iSON focuses on employee training and capacity development, which in turn enables them to maintain leadership in their customer service offerings.