Skip to main content

iSON BPO embarks on fresh recruitment drive

By Daniels Ekugo

Pravin Kumar, CEO iSON BPO

Pravin Kumar, CEO iSON BPO

iSON BPO, the leading service provider in Africa of Customer Experience Management, is poised to embark on another intensive recruitment drive to engage more Nigerian youth in its new ultramodern call centers and skill development facilities in Oyo, Ogun and Kwara States, thus increasing its staff strength pan-Nigeria to over 4,000 which would make it one of the highest employment generating establishments in the country.

The high- tech call centers will serve the growing clientele that iSON has in Nigeria, with the twin benefits of upskilling talents in the best and contemporary methods available in customer service delivery globally, through its skills development centers.

It is noteworthy that while many organizations are downsizing in Nigeria, iSON BPO is actively engaged in upskilling and creating additional capacity thereby boosting the economy in many ways.

“As part of our core strategy, we have invested in developing state-of-the-art infrastructure and empowering local talents to foster a better future for the African continent. Through our centers, we are creating large scale employment directly in Nigeria and engendering indirect local employment opportunities as well.

“We believe so much in promoting local expertise that we do not outsource work outside of Africa,” says Pravin Kumar, Group CEO for iSON Group.

ISON BPO is a subsidiary of the iSON Group, providing analytics, customer experience management, voice process solutions and CRM process solutions.

The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other Knowledge Process Outsourcing (KPO) services through local presence to grow customers’ businesses.

The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil & Gas, Media, Banking, Financial and Insurance Services.

Known for its ability to deliver cost-effective outsourcing solutions to its clients across the African and ASEAN regions, iSON BPO helps its clients improve their business performance by allowing them to streamline and thereby gain more proficiency in their key business functions.

Throughout the countries in which they operate, iSON focuses on employee training and capacity development, which in turn enables them to maintain leadership in their customer service offerings.

Labels

Labels:

Comments

Post a Comment

Popular posts from this blog

Pope not involved in Colombian peace deal- Vatican

Pope Francis Pope Francis has turned down a request to play a role in the peace deal between the Colombian government and the Revolutionary Armed Forces of Colombia (FARC) rebel group. The Vatican in a statement issued on Wednesday in in Vatican City said that an invitation was sent to his Holiness in early August to appoint a representative to participate in the committee that selected the judges for the talks. The statement said that though Pope Francis supported the peace process, he, however, reiterated that he would not get involved in Colombian peace deal. It said that Pope was praying for the enlightenment of the hearts and minds of those who were called to promote the common good of the Colombian nation. A deal was announced last week, putting an end to five decades of internal conflict between government forces and the FARC rebels. The agreement, which needed to be ratified through a referendum in Oct. 2, would entail setting up a special court to grant amnesties or pu...
Post a Comment
Read more

Houthis Claim Attack on Central Israel in Response to Gaza ‘Massacres’

The ongoing conflict between Israel and Hamas has taken a concerning regional turn as the Houthi rebels in Yemen claimed responsibility for an attack on central Israel. The group announced this as part of their escalating response to what they describe as "massacres" in Gaza amid the Israeli military’s operations in the strip. Details of the Attack The Houthis, a Shiite militant group with ties to Iran, declared that they launched missile and drone strikes targeting Israel. While the exact impact of these attacks remains unclear, reports suggest that Israel’s defense systems intercepted several threats over its airspace. This marks a significant escalation as the Houthis widen their involvement in the conflict beyond their typical operations within Yemen and neighboring Saudi Arabia. The Houthis’ Justification In their statement, the Houthis framed the attack as retaliation for Israel’s military actions in Gaza, which they characterized as indiscriminate bombings resultin...
Post a Comment
Read more

Fall of Assad is a Blow to Russia's Prestige

The potential fall of Syrian President Bashar al-Assad, a long-standing ally of Russia, would mark a turning point in Moscow’s global influence, particularly in the Middle East. Steve Rosenberg’s analysis underscores the profound implications for Russia, which has invested heavily—both militarily and politically—in ensuring Assad’s survival over the past decade. This article delves into why Assad’s downfall would strike at the core of Russian prestige and what it could mean for the broader geopolitical landscape. Russia's Strategic Commitment to Syria Since the outbreak of the Syrian civil war in 2011, Russia has been a staunch supporter of Assad's regime. In 2015, Moscow launched a military intervention that proved decisive in stabilizing Assad’s hold on power. This intervention solidified Russia's role as a key power broker in the Middle East and demonstrated its willingness to project military power far beyond its borders. Syria is not just an ally for Russia; it is a...
Post a Comment
Read more